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FAQ
First, choose your favorite design. Check out and be sure to completely fill out the order form requesting your personalized card information. . Once we receive your order along with your photos, you should receive an e-mailed proof within 1-4 days (excluding weekends). If you decide to cancel your order after we work on it, you will be charged a design fee, of $25 plus changes over 3 or $10.00 for thank you cards plus changes over (@ $5 a change). We will make any corrections or changes as needed. Please allow 24 hours for any changes or updates. If photos are bigger than 3MB please do not upload and sent to us directly. We will ask for them later. Pleases send the photos that you will be using, make sure these are the ones you want. If during the design process you exchange then, there is a $5.00 fee. NO EXCEPTIONS. Please see tips on taking better photos, and what not to submit. Please make sure you are clear about wording, paragraphs, punctuations, spelling, as this needs to be sent when you place an order. We know that you may forget a something, so we can add something before your second proof. If you manage to forget something, after the second proof or can't decide on the poem, YOU WILL BE CHARGE $5.00 third proof fee . We are not doing this to nickle and dime you. These rules are for the very few that can't decide on what they want. Where do I order DIY Print my own?
http://ultrainvitations.com/shop.php/print-your-own/diy-u-print-u-save/p_499.html (just add one to basket)
I approved my order, when will I receive the items?
From the time you finalize your proof and submit payment in full, it will take approximately 4-5 business days for your order to arrive. . We encourage you to place your order well in advance of the event. Keep in mind, we do not have ultimate control over our shipping vendors and delivery times are NOT guaranteed. If you have time limitations, please utilize our design only service. We do not provide refunds for late packages. Again, please order in plenty of time prior to your event. Please see our shipping guideline click here to get a more accurate timeframe.
I submitted a change/order, why are you taking so long to send a proof?
Once you submit an order it can take 1-4 business days (depeding on the amount of orders we have). Once you received a proof, and need to make a correction, addition, or removal it can take up to a day (sometimes 2 days, but very rarely). We received hundreds of emails, so if you do not get a proof/change in 2 days please email us at customerservice@ultrainvitations,com so we can track your order. There are times where we send a proof, but our email might be stuck in your spam folder. (or you gave us the wrong email addresss.)
Can you Rush/Expedite my Order?
We only do "Rush" service on Digital Delivery DIY in which you will receive a proof in 24 HRS or less. (excluding weekends). Now if you order prints, we cannot offer this service of proof in less thank 24 HRS. Once you approve your order we can ship out your order via Next Day Delivery which is more depeding on the amount. When you place the order, the cart automatically adds a $9.99 flat rate shipping charge, you must add this to your cart to cover the next day shipping charge as well click here
What if I have a problem with my order once I've received it?
Please contact us. Be sure to include your order ID number in the subject line. If the error was made by UltraInvitations.com AFTER the proofing process was completed, we will reprint and ship your cards ASAP. We do not offer free reprints or refunds for errors that were present but not caught during the proofing process. Our invitations are printed on photo paper, not cardstock. The only ones that are printed on 110lb cardstock with a semi gloss are the concert tickets and ticket invitations. If you have a problem with the photo paper, then there is not much we can do. We have clearly listed it in the main page, and our FAQ section.
Is there a minimum order?
Yes, we ask that you order a minimum of 30 cards. (2 free proofs) For custom designs, there is a minimum of 40 cards. If you are ordering the DIY Print my Own option there is no min. just add "1" to the basket. (with this option you are paying a one time $25.00 creation fee only)
What type of paper are the cards printed on?
You can choose between standard high-quality professional photo paper glossy or matte paper . If you order glossy, there will be "Walgreen's" logo in the back. If this is an issue, please let me know so that I can either do matte or another photo lab. we print only 4x6 for character prints, if you need 5x7 size the price is $2.00 per invitation. Ordering 5x7 matte, does delay your order for 7 days. So make sure you plan ahead. I do print the tickets on 110lb cardstock paper only. At the moment I cannot print character invitations on cardstock.
What are my options for getting the photograph to you?
You can upload it to us your digital photographs, scan a traditional photograph or send a traditional photograph or negative via postal mail. If you are sending us a photograph or negative, we will not be held liable for misdirected or damaged mail. Once we are complete with your photo, it will be returned to you with your order. The photos you submit to us, must have the right to be reproduced. THis means that you or the photographer, gives Ultrainvitations.com the right to print them. By submitting the photos, you are held liable for any copyright violations.
What resolution should my digital photo be?
We recommend no smaller than 1800x1200. If the photo is scanned, you need to be sure that it is scanned at a minimum of 300dpi with 600dpi being preferred. If there is any question as to whether your chosen photograph(s) will work, we will evaluate it for you at no charge prior to working on youprint. Please do not send us any cell phone photos, or photos that you grabbed from a social network. (example Facebook, Myspace ect..) The best way to tell if your photos are good to use, is by placing your cursor over the image. If the image size is 300k or more than we are able to use it. If it is 1MB or bigger much better. This basically means the file is bigger and clearer. We will let you know beforehand, but if you still decide to use the blurry photo, we are not responsible for this.
Do I need to edit my photographs before sending them?
No, we have the capability of cropping, correcting red-eye, touching up blemishes, and converting to both sepia-tone and black and white. For the best results, we prefer to receive the unaltered original photos.
Can I use a professionally taken photograph?
Yes, with written consent of the photographer or photographing agency. They will have a form that can be forwarded to us granting us permission to use the images. An e-mailed release is not acceptable. If you or your photographer are in need of a release form, please e-mail us at jasminmejia@ultrainvitations.com.
Are envelopes included with my order? What methods of payment do you accept? Please note that you are paying for my time to CREATE your personal invitation. I maintain the copyright on all of my designs. The digital file that I provide you for this auction is to be used strictly for personal reasons and not to be used in conjunction with any resale of the design or elements within that design. It is very important to note that for copyright restrictions on the Characters only permits graphics to be used for one time only personal use such as birthday parties. Not all photo labs are aware of this policy and if you have issues with a photo lab refusing to print for you, just go to another local photo lab or print at home yourself.
Yes, they are included at no additional cost. If you need colored envelopes they are also available at extra charge.($0.25-0.50 each for color envelopes)
We accept all major credit cards, PayPal and money orders. Our payment processor is Paypal, but you do not need an account with them. Simply click "Dont have a Paypal account" this will take you directly to your credit input information. Their servers are secure, and your information is safe, as they offer protection to both buyers and sellers.
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Some Graphics on this website are credited to Sanquetti Design, DK Studio, Cupcake Cutie, Zenware Designs and Coco Studios. Little Mermaid Party Invitations Photo - Cinderella Birthday Party Invitations - Dora the Explorer Party Invitations - Thomas the Train Party Invitations - Care Bears Photo Birthday Invitations - Strawberry Shortcake Party Invitations - Barbie Party Photo Invitations - Beauty & the Beast Photo Invitations - All Princess Party Photo Birthday Party Invitations - Princess Jasmine Birthday Party Invitations - Cheetah Girls - Disney Princess - American Idol - Quinceanera - Bratz - Cars - Hannah Montana Birthday Party Invitations - Tinkerbell Party Invitations - Winnie the Pooh Baby Shower Party Invitations - Hello Kitty Party Invitations - Little Pony Birthday Party Invitations - Blues Clues - Sesame Street - Elmo
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Ultrainvitations.com
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