FREQUENTLY ASKED QUESTIONS
•First, choose your favorite design. Check out and be sure to completely fill out the order form requesting your personalized card information. Once we receive your order along with your photos, you should receive an e-mailed proof within 1-2 days (excluding weekends).
• If you decide to cancel your order after we work on it, you will be charged a design invitation fee, of $25 and/or thank you card design fee $10.00. We will make any corrections or changes as needed. • Please allow 24 hours for any changes or updates.
• If photos are bigger than 3MB or you have trouble uploading you can email photo to us directly. We will ask for them later. Pleases send the photos that you will be using, make sure these are the ones you want. If during the design process you exchange a photo that needs a background removal, there is a $5.00 fee. NO EXCEPTIONS. Please see tips on taking better photos, and what not to submit.
• Please make sure you are clear about wording, paragraphs, punctuations, spelling, as this needs to be sent when you place an order. We know that you may forget something, so we can make any changes you request before your second proof. If you manage to forget something or change your mind there is a $5 fee for extra changes after your two free proofs.
When can I expect to receive my invitations?
We recommend allowing at least two weeks to receive your invitations. You can expect a proof to review within 1-3 days (excluding weekends). Changes can take up to a day. Once approved, our printing process generally takes 1-2 business days. This often depends on how many approvals we have at once as we try to gather a certain number of approvals so we can print and ship them in groups. All orders are shipped priority mail and usually takes 2-4 business days depending on your location.
•If you are in a hurry or need your invitations as soon as possible, we recommend ordering our DIY digital option in which you can receive a file you can have printed and picked up at a local Walmart, Walgreens, or print center of your choice.
Cancellation and Return Policy
If you decide to cancel your order: If you decide to cancel your order after we work on it, you will be charged a design invitation fee, of $25 and/or thank you card design fee $10.00. If we have not started on your order, we will provide a full refund. "Started on your order" means that we sent you a proof to the email on your account. (even if it is in your SPAM folder). This applies to digital and printed orders.
If you decide to return your order: You may only return your order if there is an error on our part. We will reprint and ship your order ASAP. If the order you receive is the one that you approved and see a mistake, it cannot be returned since the proof was approved. Please take the time to look and review your proof to have it exactly as you want it. We do not provide refunds or store credit. We only provide reprints on errors on our end. If your order is reprinted, it has to be the same design you approved. If you are wanting a new design a $25.00 fee will be added to cover the cost of designer time.
Where do I order DIY Print my own?
http://ultrainvitations.com/shop.php/print-your-own/diy-u-print-u-save/p_499.html (just add one to basket)
I approved my order, when will I receive the items?
We do not ship international orders ONLY US. Please use digital services. From the time you finalize your proof and submit payment in full, it will take approximately 4-5 business days for your order to arrive. We encourage you to place your order well in advance of the event. Keep in mind, we do not have ultimate control over our shipping vendors and delivery times are NOT guaranteed. If you have time limitations, please utilize our digital-design only service. We do not provide refunds for late packages. Again, please order in plenty of time prior to your event. Please see our shipping guideline click here to get a more accurate timeframe.
I submitted a change/order, why are you taking so long to send a proof?
Once you submit an order it can take 1-4 business days (depeding on the amount of orders we have). Once you received a proof, and need to make a correction, addition, or removal it can take up to a day (sometimes 2 days, but very rarely). We receive hundreds of emails, so if you do not get a proof/change in 2 days please email us at customerservice@ultrainvitations,com so we can track your order. There are times where we send a proof, but our email might be stuck in your spam folder. (or you gave us the wrong email address.) Lastly, please send all your changes in one email, or you will be charged per email change. We get several emails a day, and cannot dig for all your email changes.
Can you Rush/Expedite my Order?
We only do "Rush" service on Digital Delivery DIY in which you will receive a proof in 24 HRS or less. (excluding weekends). Now if you order prints, we cannot offer this service of proof in less thank 24 HRS. Once you approve your order we can ship out your order via Express Delivery which is more depeding on the amount. When you place the order, the cart automatically adds a $20 flat rate shipping charge, you must add this to your cart to cover the express shipping charge as well click here - Please note Express usually takes 1-2 business days and we still recommend our DIY service if your party date is very close.
What if I have a problem with my order once I've received it?
Please contact us. Be sure to include your order ID number in the subject line. If the error was made by UltraInvitations.com AFTER the proofing process was completed, we will reprint and ship your cards ASAP. We do not offer free reprints or refunds for errors that were present but not caught during the proofing process. Our invitations are printed on photo paper, not cardstock. The only ones that are printed on 110lb cardstock with a semi gloss are the concert tickets and ticket invitations. If you have a problem with the photo paper, then there is not much we can do. We have clearly listed it in the main page, and our FAQ section.
Is there a minimum order?
Yes, we ask that you order a minimum of 30 cards. (2 free proofs) For custom designs, there is a minimum of 40 cards. If you are ordering the DIY Print my Own option there is no min. just add "1" to the basket. (with this option you are paying a one time $25.00 creation fee only)
What type of paper are the cards printed on?
You can choose between standard high-quality professional photo paper glossy or matte paper. Cardstock paper is a dull finish with no shine, best for graphics not photos. Ask the designer for suggestions
• NEW We can now offer for 5x7 and select 4x5 designs to be printed on cardstock paper
What are my options for getting the photograph to you?
You can upload it to us your digital photographs, scan a traditional photograph or send a traditional photograph or negative via postal mail. If you are sending us a photograph or negative, we will not be held liable for misdirected or damaged mail. Once we are complete with your photo, it will be returned to you with your order. The photos you submit to us, must have the right to be reproduced. This means that you or the photographer, gives Ultrainvitations.com the right to print them. By submitting the photos, you are held liable for any copyright violations.
What resolution should my digital photo be?
We recommend no smaller than 1800x1200. If the photo is scanned, you need to be sure that it is scanned at a minimum of 300dpi with 600dpi being preferred. If there is any question as to whether your chosen photograph(s) will work, we will evaluate it for you at no charge prior to working on youprint. Please do not send us any cell phone photos, or photos that you grabbed from a social network. (example Facebook, Myspace ect..) The best way to tell if your photos are good to use, is by placing your cursor over the image. If the image size is 300k or more than we are able to use it. If it is 1MB or bigger much better. This basically means the file is bigger and clearer. We will let you know beforehand, but if you still decide to use the blurry photo, we are not responsible for this.
Do I need to edit my photographs before sending them?
No, we have the capability of cropping, correcting red-eye, touching up blemishes, and converting to both sepia-tone and black and white. For the best results, we prefer to receive the unaltered original photos.
Can I use a professionally taken photograph?
Yes, with written consent of the photographer or photographing agency. They will have a form that can be forwarded to us granting us permission to use the images. An e-mailed release is not acceptable. If you or your photographer are in need of a release form, please e-mail us at firstname.lastname@example.org.
Are envelopes included with my order?
Yes, they are included at no additional cost. If you need colored envelopes they are also available at extra charge.($0.25-0.50 each for color envelopes)
What methods of payment do you accept?
We accept all major credit cards, PayPal and money orders. Our payment processor is Paypal, but you do not need an account with them. Simply click "Dont have a Paypal account" this will take you directly to your credit input information. Their servers are secure, and your information is safe, as they offer protection to both buyers and sellers.
Please note that you are paying for my time to CREATE your personal invitation. I maintain the copyright on all of my designs. The digital file that I provide you for this auction is to be used strictly for personal reasons and not to be used in conjunction with any resale of the design or elements within that design. It is very important to note that for copyright restrictions on the Characters only permits graphics to be used for one time only personal use such as birthday parties. Not all photo labs are aware of this policy and if you have issues with a photo lab refusing to print for you, just go to another local photo lab or print at home yourself.
Some Graphics on this website are credited to Sanquetti Design, DK Studio, Cupcake Cutie, Zenware Designs and Coco Studios. Little Mermaid Party Invitations Photo - Cinderella Birthday Party Invitations - Dora the Explorer Party Invitations - Thomas the Train Party Invitations - Care Bears Photo Birthday Invitations - Strawberry Shortcake Photo Party Invitations - curious George photo birthday invitations - Barbie Party Photo Invitations - Beauty & the Beast Photo Invitations - All Princess Party Photo Birthday Party Invitations - Princess Jasmine Birthday Party Invitations - Cheetah Girls - Disney Princess - American Idol - Quinceanera - Bratz - Cars - Hannah Montana Birthday Party Invitations - Tinkerbell Birthday Party Invitations - Winnie the Pooh Baby Shower Party Invitations - Hello Kitty Party Invitations - My Little Pony Birthday Party Invitations - Blues Clues photo birthday invitations - Disney Cars Birthday invitations, dr seuss photo birthday invitations, vip passes, candy wrapprs, personalized invitations, custom made for you - Sesame Street - Elmo